In this episode of Logical Logistics, host Joe Becht talks about how some companies don't treat their customers as people, only as numbers and the ups and downs of automation.
Automation helps the bottom line, however some companies lose their touch on their customers at the expense of fast initial profits. However as more customers don't feel their concerns are being addressed will eventually take their business elsewhere.
When creating a business, whether selling goods or services, there are countless factors involved in nearly every decision you make. Meeting the needs of your clients is a never-ending job that requires attention to detail across the board.
The ability to streamline tasks and functions that allow you to better serve your customers without degradation of services is an imperative need for any business.
Automation helps the bottom line, however some companies lose their touch on their customers at the expense of fast initial profits. However as more customers don't feel their concerns are being addressed will eventually take their business elsewhere. This is the ultimate balancing act for every company.
Too often, companies make drastic changes to their websites, products and services and even essential functions that users are familiar with overnight leaving customers logging in the next morning to find an entirely different landscape than what they're familiar with.
Familiarity, this in itself is a major reason customers remain with the same service provider. Even if the service, or products you provide are great, if you make drastic changes to your interactions with your customers, you erode that familiarity, which may increase the potential of losing loyal customers.
Since 1968, Bellair provides first class Warehousing Services, Domestic Logistics Services and International Shipping.
Bellair is large enough to handle your logistics service needs, efficient enough to care. Contact us 24 hours day, 7 days a week, 365 days a year and speak to a logistics professional.
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All around the world, technology is advancing at a rapid rate. As sustainability is becoming a prominent issue, much of this new logistics technology is aiming towards creating a green sustainable future for the logistics industry.
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What will the world look like after the pandemic has passed? It’s hard to determine how COVID-19 has changed us and what “normal” will look like once quarantines and lockdowns are over. In this atmosphere of uncertainty, making big decisions like starting a new business may feel exceptionally daunting. Long-time entrepreneurs have been forced to make changes and grapple with unexpected challenges. New company owners entering the field will have to deal with these same issues — on top of the strain of learning the ropes. This doesn’t mean it’s a bad time to start a business, however. You just have to do so with the needs of an evolving market in mind.
Freight forwarding services are among the most essential part of any supply chain and ensures everything from raw materials to finished products get where they need to be regardless of where they're manufactured. Freight forwarders are the intermediary between businesses domestically and globally and experienced freight forwarders know how how to mitigate the effects of unforeseen problems while ensuring all applicable customs, declarations, and local regulations are adhered to.
We offer Warehousing, Transportation Shipping and Logistics services to over 150+ countries to quick your shipments on time, very time.
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